Terms & Conditions
Welcome to DemonPlates.com. By placing an order with us, you agree to the terms set out below. Please read them carefully before making a purchase.
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1. Who we are
We are GT Grafix (TA Demon Plates), registered in the UK. Our trading address is 5-7, Bentick Street, Ashton-under-Lyne, OL6 7QR. If you need to contact us, you can email [email protected] or call 0161 343 7053.
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2. Products
• We sell custom-made products created to your specification.
• We try to make sure all product descriptions, images and prices are accurate. Please note that because each item is custom-made, small variations may occur.
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3. Prices and Payment
• All prices are shown in pounds sterling (GBP) and include VAT.
• Payment must be made in full at the time of ordering through our secure checkout.
• We reserve the right to change prices at any time, but you’ll always pay the price shown at checkout when you place your order.
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4. Delivery
• We deliver to UK addresses only.
• Delivery charges and estimated times are shown at checkout.
• We’ll do our best to deliver within the estimated times, but delays can sometimes happen due to circumstances outside our control.
• If your order is delayed, we’ll let you know as soon as possible.
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5. Cancellations and Returns
• Because our products are custom-made to your specification, we cannot accept returns or cancellations once your order has been produced or delivered, unless the item is faulty / not as ordered.
• Please check your order carefully before confirming, as changes cannot usually be made once production has started.
• Once an order is placed and payment taken, Demon Plates pay a transition fee from our payment provider and job sheets are printed. For these reasons, we may implement a small cancellation fee to cover the company losses. This would be deducted from the refunded monies.
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6. Faulty or Damaged Goods
• If your order arrives faulty or damaged, please contact us within 7 days with photos of the issue by emailing [email protected].
• We will arrange a replacement or refund (including return postage).
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7. Your Personal Information
• We use your personal information only to process your order, deliver your products, and provide customer service.
• We never sell your details to third parties.
• For more details, please see our [Privacy Policy].
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8. Our Responsibility
• We’re responsible for supplying you with products that match your order.
• We’re not responsible for losses that weren’t caused by our fault, or for business losses (e.g. loss of profits).
• Nothing in these terms affects your legal rights under UK consumer law.
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9. Changes to These Terms
• We may update these Terms & Conditions from time to time. Any changes will apply to orders placed after the updated version is posted on our website.
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10. Governing Law
These terms are governed by the laws of England and Wales.
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Last updated: 01/10/25